Privacy Policy

1. Introduction

Welcome to Kompound, a property management and service marketplace platform that seamlessly connects residents, artisans, estate managers, and administrators. This Privacy Policy outlines how Kompound ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you access and utilize our mobile applications, website, and associated services (collectively, the "Services").

By using Kompound, you explicitly agree to the terms and conditions set forth in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect

We collect various types of information to provide and improve our Services to you. This information may include personal data, which identifies you as an individual, and non-personal data, which cannot be used to identify you.

Account Information

When you create an account with Kompound, we may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• Password (stored in an encrypted format)
• User Role (e.g., Resident, Artisan, Estate Admin, Super Admin)

Profile Information

Depending on your designated user role within the Kompound platform, we may collect additional profile-specific information:

For Residents:

• Residential Address
• Estate Name
• Apartment Number
• Profile Photo (optional)

For Artisans:

• Business Name
• Skills and Service Categories
• Work Location
• Profile Photo
• Verification Documents (e.g., business registration, professional licenses)
• Bank Account Details (for processing withdrawals)

Payment Information

All payments processed through Kompound are handled securely by reputable third-party payment providers. We do not directly store your debit or credit card details. However, we may collect and retain the following payment-related information:

• Payment Reference IDs
• Wallet Balances
• Transaction History
• Withdrawal History

Location Information

With your explicit permission, Kompound may collect precise or approximate location information from your device to efficiently match artisans to nearby job requests, accurately identify your estate for service delivery, and enhance and personalize service recommendations.

Device Information

We automatically collect certain information about your device when you access our Services, including:

• Device Model
• Operating System Version
• Kompound App Version
• IP Address
• Crash Reports
• Unique Device Identifiers

Notifications

To ensure you receive timely and relevant updates, we collect push notification tokens to send you various alerts, such as:

• Booking Updates
• Payment Confirmations
• Quote Requests
• Gate Access Alerts
• In-app Messages
• Security Notifications

3. How We Use Your Information

We utilize the information we collect for various purposes essential to the operation and improvement of Kompound, including to:

• Create, manage, and maintain user accounts
• Process and manage service bookings
• Facilitate the matching of residents with suitable artisans
• Process payments and manage financial transactions
• Operate and maintain wallet services within the platform
• Verify user identities to ensure platform integrity and security
• Detect, prevent, and mitigate fraudulent activities
• Provide comprehensive customer support and resolve user inquiries
• Send necessary notifications and communications
• Generate invoices and billing statements
• Support estate management functionalities
• Provide and manage gate access services
• Comply with applicable legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We are committed to protecting your privacy and only share your information when it is necessary to provide our Services or comply with legal obligations. We do not sell your personal information to third parties.

Examples of situations where we may share your information include:

• Payment Providers: To securely process payments and manage financial transactions
• Estate Administrators: To enable effective management of residents, bookings, and estate-specific services
• Service Providers (Artisans): To allow artisans to perform requested services efficiently
• Government Authorities: When required by applicable laws, regulations, or legal processes

5. Data Security

Kompound implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS Encryption: Securing data transmission between your device and our servers
• Encrypted Passwords: Storing user passwords using strong encryption algorithms
• Secure Authentication: Implementing robust authentication protocols to verify user identities
• Access Controls: Restricting access to personal data to authorized personnel only
• Database Security: Employing security best practices for database management
• Audit Logging: Maintaining detailed logs of data access and system activities

While we strive to use commercially acceptable means to protect your personal information, it is important to acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the provision of Services, compliance with legal obligations, resolution of disputes, and prevention of fraud. The retention period may vary depending on the type of information and the context of its use.

Users may request the deletion of eligible personal information by contacting us through the channels provided in the "Contact Us" section.

7. Your Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: Requesting access to the personal data we hold about you
• Right to Rectification: Requesting correction of inaccurate or incomplete personal information
• Right to Erasure ("Right to be Forgotten"): Requesting the deletion of your personal information under certain circumstances
• Right to Withdraw Consent: Withdrawing your consent at any time where we rely on consent to process your personal information
• Right to Data Portability: Requesting a copy of your personal information in a structured, commonly used, and machine-readable format
• Right to Object: Objecting to certain processing activities of your personal information

To exercise any of these rights, please submit your request using the contact information provided in Section 13.

8. Cookies and Analytics

Our website and mobile applications may utilize cookies and similar analytics technologies to monitor and analyze the performance of our Services, understand user behavior and usage patterns, and enhance and personalize the overall user experience.

You have the option to manage your cookie preferences through your web browser settings. Please note that disabling cookies may affect the functionality of some parts of our Services.

9. Children's Privacy

Kompound is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.

10. Third-Party Services

Our Services may integrate with or contain links to third-party websites, applications, and services. These third-party providers operate under their own privacy policies, which we encourage you to review. Kompound is not responsible for the privacy practices or content of these third-party services. Examples of integrated third-party services include:

• Payment Providers
• Push Notification Providers
• Cloud Hosting Providers
• Email Service Providers
• SMS Providers
• Mapping Services

11. International Transfers

Your personal information may be processed, stored, and transferred to countries outside of your country of residence where our service providers or we operate. These countries may have data protection laws that are different from those in your jurisdiction. We take reasonable measures to ensure that your information receives an adequate level of protection when transferred internationally.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will become effective immediately upon publication of the revised Privacy Policy on our website and within our applications.

We will notify users of significant updates through the Kompound app or website. Your continued use of the Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: